OEM Support Services

Our ASR (Authorized Service Representative) program is designed to help you provide premium service to your end user customers. Instead of hiring new employees, add us to your list of service resources.

When calls come in, dispatch us to the job site just like you would with your own staff. We will use your field service report forms, wear your uniforms, and the customer will never even know that it was a contractor.

Our standard ASR contracts include confidentiality and non-compete provisions to protect your interests. After all, YOU are our customer, and not the end user. We want to build long term relationships with OEM's, so we've got to stick closely to the rules!

Call us for Service or Troubleshooting on. . .

Controls

Parameter setting, PLC logic changes, updates, system back-ups, & comp table set-up.

Electrical

Relays, contactors, heaters, overloads, wires & cables, power supplies, noise reduction, raceway & conduit, & connectors.

Drives & Motors

Performance tuning & diagnostics.

Mechanical

Ballscrews, bearings, spindles, ways, slides, gibs, leveling, squaring, laser calibration, and adjustment of all geometries.

Application & Production Support

Our staff can help develop the entire manufacturing process, from writing the part program to chip removal out the back door.

Hydraulic / Pneumatic

Filters, pumps, lines, etc.

Ancillary Equipment

We service any support equipment that a machine tool uses, such as chip conveyors, coolant systems, etc.

Spare Parts Center

We can build up stock of common failure items, or machine consumables to help boost availability of parts to your customers.

Any Place

With passports in hand, we're ready to go. If you need help in our city, country, or anywhere else in the world, we'll get there to do the job.

Any Time

If you need after hours support, or a guaranteed on site response time, we can develop a program that will fit your needs. Someone will be on call and be ready to go at all times.

We want to become an extension of your service department. You get more flexibility, and your customers get better service.


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